Returns & Refunds

Returns and cancellations

For UK online orders of standard garments, tell us within 14 days of delivery if you wish to cancel. You then have a further 14 days to return the item. You do not need to give a reason.

Contact trippykongofficial@gmail.com with your order number for the return address. Please do not send a return without confirming where to send it.

You may inspect and try on a garment as you would in a shop. Keep it clean and avoid washing or wearing it beyond inspection. A deduction may apply if handling beyond inspection reduces its value.

Refunds include the standard outbound delivery charge, even if you selected a more expensive option. We refund within 14 days of receiving the return, using the original payment method.

Faulty or incorrect items

Contact us with your order number and details of the problem. Photos help us assess it. We will arrange the appropriate remedy and cover necessary return costs for faulty or incorrect items. Your statutory rights are unaffected.

Before ordering

Preorders are currently closed. Any applicable return costs and product-specific cancellation exceptions will be clearly disclosed before payment. A standard garment made after a preorder is not treated as personalised solely because it is made to order.

For exchanges, existing orders or destinations outside the UK, contact us for help. Mandatory consumer rights still apply.